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Techy Stuff Help!

It has both 5 and 2.4, my laptop only ever picks up the latter but the phone gets both and seems to spend it's time constantly changing between the two when things are being iffy.

I thought the newer versions of the Homehub were supposed to be smart enough to change channels themselves in order to avoid interference but I'll have a look into it anyway.
 
It has both 5 and 2.4, my laptop only ever picks up the latter but the phone gets both and seems to spend it's time constantly changing between the two when things are being iffy.

I thought the newer versions of the Homehub were supposed to be smart enough to change channels themselves in order to avoid interference but I'll have a look into it anyway.
That could be the problem, might be hopping around too much? Much better to find a couple of empty channels and leave it there.
 
Just downloaded that analyze app on two phones and my laptop, seems everything is just piled on channel 11, 2.4ghz 5ghz, wifi x and wifi with FON, so seems little surprise if it's interfering if the same device is trying to chuck out 4 services on one channel, naturally it's the joint worst rated channel according to the app. I'll have a play around with the hub manager and see if there's a way to set it manually.
 
Weird 5Ghz is usually on higher channels than that, 29 upwards iirc.
 
I've been having wifi issues, from back with Sky and also now I have BT Infinity too. Turns out it's my phone constantly dropping the wifi connection after Googling. However I did try changing stuff on my HH5 though. I assume you are using the same?

First of all, turn the power off to the router, give it 10 seconds then turn it back on again, let it reboot and get the blue light, then try your devices again. This fixed a recent speed issue I was having that a soft reboot didn't.

Next download an app called WifiAnalyzer, to make sure the channel you are on hasn't got too many of your neighbours trying to use that as well. Try moving to a clear channel and reboot the router. That's for the 2.4Ghz wifi btw.

If that has no success then try switching off the 2.4Ghz wifi and just using the 5Ghz. Assuming your devices support it that is - you can check if they use 5Ghz in the Wireless Devices part of the Home Network section in Advanced Settings. You could even give the 2.4 and 5 wireless different SSID names. You can sometimes get a better connection if your device isn't switching between the two if they have the same SSID.

Also in the same Wireless Devices section, click on each one and assign them a static IP address on your network, then click Always Use This IP. BT's hub uses 192.168.1.254 as it's gateway IP so give your devices their own number, i.e. Phone 255, Laptop 256, and so on.

You could also try checking the router logs to see if it's dropping the connection a lot. That would indicate a problem or a bad line. You can also do a "quiet line test" from your landline. Dial 17070 choose option 2 and listen to the line for any static or crackling/noises.

Lastly login and try the online BT Performance Test - http://speedtest.btwholesale.com/ - Do the speedtest then it'll give you other options for more diagnostics.

Failing all that, fuck knows! You could try a different router instead.
 
Weird 5Ghz is usually on higher channels than that, 29 upwards iirc.
The app has different screens for each frequency. He's obviously looking at the 2.4 one. Top left of the screen IIRC, click on the number.
 
I've just used the option to refresh the 'smart wifi' that selects it's own channel and that's pinged the 5ghz one up to channel 36 now but it never shows up on my laptop so I'm guessing it isn't compatible, 2.4ghz just stuck itself back on 11 with the other BT guff networks which is still rated as the joint worst channel according to the app so I'll have a go at some of the finer tuning on that one to try and fix things, hopefully the 5ghz will at least now offer something better for my phone.
 
The app has different screens for each frequency. He's obviously looking at the 2.4 one. Top left of the screen IIRC, click on the number.
Ah yes, I've got virgin and they give them different names.
 
The app has different screens for each frequency. He's obviously looking at the 2.4 one. Top left of the screen IIRC, click on the number.

Both frequencies were originally on channel 11.

After the refresh 5ghz went off to 36 but now none of my devices will connect to it, guess nothing is compatible, just manually changed 2.4ghz to the supposedly clearer channel 6 and now that shows as being even worse than it was and now channel is clear as you like.

This all just looks like a massive pile of wank.
 
Turn off the Smart Wifi crap and set both the 2.4 and 5 to the lowest channel you can get.

Also, do the hard reset of the router i suggested.
 
Help required please.

What is the F12 key used for on an Hp Intel computer?
 
It's flight mode on some machines. Turns off your Wi-Fi basically.
 
Thanks. On the keyboard the F12 key is lit up, and I cannot connect the computer to the Internet. How can I disable it.?
 
Sometimes you have to hold the function (Fn) key while pressing it to toggle it on/off.
 
Might need to press Fn & F12 together perhaps.

- edit ninja'd by Deano
 
Either that or click your WiFi icon in the taskbar and disable flight mode from there.
 
Turn it off and back on again...
 
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