Stuck in brilliant cycle with Samsung over a Fridge/Freezer. Never thought I would be raging over an appliance
So, purchased the Fridge via AO.
First issue was the official measurements for the fridge didn't include a part that sticks out on the front, so they couldn't quite get in the house.
Oh but the bastard kids of the Laurel & Hardy and the Chuckle Brothers tried....and tried and damaged my house and the dented the fook out of the Fridge.
Asked why they didn't take the doors off and got told "because it voids the warranty"
Ok, can we have our old Fridge back in "can't, we cut the cables when taking it out and it no longer works"
They called the warehouse only to be told "why didn't you the doors off"
Fucking idiots
Few days wait and AO return with a new fridge and delivery drivers who were on it. All sorted and fairly swiftly by AO (AO have paid for the damage caused to the house as well, so no issues there) BUT nice big scratch on the fridge that was there when Samsung packed it all up and shipped.
As the damage was done before AO, we have to deal with Samsung directly.
So now we are stuck in a loop with them over a new door
"Booked in with our repair partner, they will be with you on the 26th September". That came and went and nothing happened.
Called Samsung and they seemed surprised. Gave us the details of the repair partner so we called them
"We are no longer a partner with Samsung so we wouldn't be coming out"
Many loops around with Samsung Support and today told "we are waiting on a response from the service partner and they will resolve"
Service partner still classed as the one they originally told us about.
So they are waiting on a response from a company who doesn't work with them anymore....so they won't get a response.
Made more annoying by the fact we can only speak with the Support Staff and its very difficult not to get angry with them but you have to try and be calm as its not their fault.
They can't pass us over to the team dealing with it. The shit they must have to put up with because they are front and centre and the other teams get to hide away.
Fookin useless!!