When a restaurant does a wrong but then makes it right.
Ordered a take out the other evening, ordered it online to be picked up an hour later. Got it home to discover my Chicken Masala had been dished up with not one drop of Masala sauce or the mushrooms. It was just 2 pieces of chicken breast and baby roasted tatas, dry as a nuns chuff. Mr Penguins order was fine. If it wasnt for the fact it was about a 40 mile trip there and back I would have gone back.I'm not normally one to complain ( no, really im not) but thought no sod it im gonna let them know. Manager was so apologetic, and said it was totally unacceptable.
Today, I've received a 'Sorry ' card, a total refund for the order, a $50 gift card and a bottle of wine.