New - The things that really annoy you

[EpsomWolf]

If you fly often enough, this can happen, but still crap all round.

Don't know your connection or airport, but if your booking is OneWorld, StarAlilance or FlyingTeam - can't they get you on a partner airline?

Anyway - here's hoping it's a single through booking, so you can at least get the £520 pp delayed flight compensation as it left from the UK.

Interesting, I’ll look into that, thanks.

So: in Atlanta, destination San Jose, Costa Rica.
Both flights Delta Airlines, one booking. Flight late leaving Heathrow due to ‘mechanical issue’. Subsequently miss Atlanta connecting flight.

Delta rebook us on the later flight (28 hrs later!), put us on standby for an earlier one, and offer hotel accommodation and food voucher.

However, needing to be available for standby this morning means hotel can’t be used (although gesture is acknowledged).

Delta have been decent in looking at alternatives, via LA etc but nothing doing at all. We’ve offered to fly to a different CR airport and drive but because the bags are ‘locked in’ the destination has to be SJ, and Delta wouldn’t honour any costs or obligations to a different final destination anyway.

Think Delta’s website says no delay compensation and am wondering if the £520 is an EU thing (although recognising we’re not actually in it anymore of course)?

Even with the later flight, going to arrive about midnight, missing the hire car collection so another night in an airport til it reopens at 6.

Bloody hell, desperate to get on standby flight, should know within the hour

 

[broughtonwolf]

Interesting, I’ll look into that, thanks.

So: in Atlanta, destination San Jose, Costa Rica.
Both flights Delta Airlines, one booking. Flight late leaving Heathrow due to ‘mechanical issue’. Subsequently miss Atlanta connecting flight.

Delta rebook us on the later flight (28 hrs later!), put us on standby for an earlier one, and offer hotel accommodation and food voucher.

However, needing to be available for standby this morning means hotel can’t be used (although gesture is acknowledged).

Delta have been decent in looking at alternatives, via LA etc but nothing doing at all. We’ve offered to fly to a different CR airport and drive but because the bags are ‘locked in’ the destination has to be SJ, and Delta wouldn’t honour any costs or obligations to a different final destination anyway.

Think Delta’s website says no delay compensation and am wondering if the £520 is an EU thing (although recognising we’re not actually in it anymore of course)?

Even with the later flight, going to arrive about midnight, missing the hire car collection so another night in an airport til it reopens at 6.

Bloody hell, desperate to get on standby flight, should know within the hour

Hope everything works out for you.

Delta are Skyteam but as you are already now in the US I guess all the onwards flights are theirs anyway. Atlanta is also their hub so the most available options.

You should be entitled to the compensation as your flight left the UK and is therefore governed by UK regulations regardless of the fact that Delta is a US airline. Because the outbound London flight was delayed causing you to miss their onward connection and therefore end up more than 3 hours delayed in total and the distance is 3500km plus, the compensation is £520.00 pp. Mechanical failure of an airplane does not count as outside of airline's control. It used to be EU regs but the UK left them basically the same post Brexit.

Claim compensation if your flight's delayed or cancelled

When you’re due help or compensation for a delayed or cancelled flight, how much you’ll get and how to claim

www.citizensadvice.org.uk

They should also be giving you accommodation if overnight delay and food & drink vouchers and you should be able to claim reasonable expenses in airport. Just keep receipts.

 

[EpsomWolf]

Oh my Lordy Lord, space!!! Depart 20 mins, What. A. Relief.

 

[BillyDee]

Fricking heating is bust at work again

 

[leedswolf]

Minimum indoor working temperature recommended by the HSE is 16°C for sedentary work, or 13°C for strenuous work.

 

[Jack Regan]

Yep amusingly a few years ago before COVID we all got sent to work from home due to our office heating being broke. Got home and it was 10°c in my house, miles bloody colder than the office, but I was told I couldn't work there.