The actual ordering is not difficult, infact as straight forward as you can get if you are choosing send me a ticket, collect or print at home. Nothing at all taxing of confusing about that. The upload to the smartcard option is just daft though as it isn't part of the selection list as its placed in a small box on the other side of the screen and has options you don't really need. When that was there for last season it was piss easy as it was included in the normal options but now it looks like someone forgot how to do it and got someone who used coding 25 years ago to add it.