So 2 weeks in and it hasn't been that bad tbh. There's been good days and bad, but overall it hasn't been as bad as I thought.
Every day I keep telling myself 'dont drop the ball' and have been using lists in a notebook to write down all the random ad hoc shit that comes my way every day. So that helps me not forget things.
I am also learning how to prioritise and be selfish with my time, as I now get pinged all the time about every bastard tiny little thing, and I'm now CC'd on every email when one of my team thinks I need to know or be part of something, which is fine but most of the time it's inane stuff about whatever product they are training, some update to Policy or some meeting they think I should attend.
I am using the Priority matrix to try identify what is Important and Urgent, and then work around that as time allows.
The reporting side has been a pain in the arse as I fucking hate spreadsheets and all that, but I've got a great team member who knows how to use all the formulas to take away the hard work which has been an amazing help.
On a human level, that side has been easy. Im a decent guy, so it's not hard for me to bond with the team. I am going with the whole positive re-enforcement mixed with honesty approach. I shadowed a new trainers class for 2hrs this morning and used the sandwich approach to give constructive feedback, told her that her deck was excellent but she should slow down in her delivery and include more energizers as the audience were very flat seeing how it was 9am on a Fri morning.
I took the team out for dinner last weekend and in general am trusting them to carry out their tasks without me constantly having to micro manage which is working so far.
The hard part is managing the teams abroad, we use Hangouts for video calls and its not the same, you schedule meetings and then people just dont show up or they can only book a meeting room for 10 mins etc. I tried to fly myself out to Lisbon next week as we have a big class starting on the Trainer is on AL so we are getting support from existing agents and subject matter experts. But we also have 2 classes starting in DUB next week and one of them is a Pilot, where we are testing a new curriculum, so I need to be around for that.
Add on top of all this, people fainting in class, people calling in sick so need cover organised, AL requests and constant requests for trainings plus interviewing people to replace me as a Product Trainer and I am fooking exhausted tbh