How shit is the Online Club Shop?

[thisisgil]

1. Ordered an item 18 days ago
2. Charged £3 for "standard shipping" on an item for a three year old that probably weighs less than 300g
3. Nothing happens for 11 days
4. Item claimed to be despatched 7 days ago. Currently just sat there with a tracking number and hasn't even been collected by the courier yet.

This is a Premier League club with a valuation in the 100s of millions. It's frankly pathetic that they can't get something as basic as a mail order operation right. There's no perceptible difference to our commercial operations vs the days of mid-table Championship football with super Mick at the helm.

 

[Sniffer]

5th, 7th and 1st were the finishes for Super Mick in the Championship. You are doing him a disservice with the mid table nonsense.

You can carry on ranting about the clubshop though.

 

[Boozad]

Ordered three things during the Black Friday week and they turned up really quick. No doubting they have their issues but it's not all bad.

 

[Johnny75]

Ordered three things during the Black Friday week and they turned up really quick. No doubting they have their issues but it's not all bad.

I'm still waiting having ordered stuff on Black Friday. Next time can I borrow your superfan number?

 

[Aikiwolf]

I'm still waiting having ordered stuff on Black Friday. Next time can I borrow your superfan number?

And I can have it after Jonny? My superfan number has failed this time and I'm still waiting!

 

[Alan]

Something something supply chain, something something fucked.

 

[Boozad]

I'm still waiting having ordered stuff on Black Friday. Next time can I borrow your superfan number?

I'm still waiting for your season ticket for Chelsea...

 

[Boozad]

And I can have it after Jonny? My superfan number has failed this time and I'm still waiting!

Seeing as you showed me where my seat was on my brief flirtation with the South Bank go on then...

 

[chukanovich]

Same. I've been waiting for 10 days now for my order to be dispatched...

 

[The Saturday Boy]

Same - ordered 28th November. Had an apology email because "Black Friday". Had an email to say it has been dispatched on 13th December. Tracking says it hasn't gone anywhere.

They truly are woeful.

 

[The Saturday Boy]

I have no clothes left. I am sitting here in last weeks underpants.

 

[Paul]

This seems pretty much the norm, tracking info saying nothing then all of a sudden Hermes just turned up with it !

I was naked, I had to order a cap just so I could look out the window

 

[PuntsWolf]

I had this issue last year, as in just wasn’t dispatched and the tracking was all wrong. Don’t think I got it before Christmas though.

Then had to return half of it anyway and that was also a disaster.

 

[Alan]

I had some audio stuff get slapped as “Delievered” a few weeks ago. It was the expected delivery date and all, but nothing showed up, despite being marked as such.

Waited a couple of weeks and was about to file a complaint when I get randomly pinged about a package waiting for me. The Amazon tracking still listed the item as “Delivered” for this whole time, mind. Pop down to the package room to see what’s up (kind of expecting a Christmas gift or summat), lo and behold it’s the missing audio gear.

The whole shipping industry is quaking atm.

 

[Tyrannosaurus Dan]

I ordered a top from the club shop in October that took about 6 weeks to arrive. When it did turn up, it was way too small. On the plus side, when I returned it they refunded me twice

 

[Aikiwolf]

I ordered a top from the club shop in October that took about 6 weeks to arrive. When it did turn up, it was way too small. On the plus side, when I returned it they refunded me twice

Vinny will read this comment and use it as justification to increase ticket prices!

 

[Jinky]

I got a couple of things last month (a snowman with a Wolves scarf for some rip off price for my 2 year old son and something else) and it took about 2 x weeks to turn up. I wouldn't be ordering anything this close to Christmas and expecting it to arrive before the big day.

I'm also not expecting my free gift from the club for renewing my membership...

 

[lemonjelly]

Personally I've never had an issue when I have ordered anything from the club shop, and I also have to say that the staff responding to their emails have always been very polite and efficient and remedied any issues quickly.

I do agree with @Alan , the whole courier industry is fubar at the mo. The postal service is really struggling also.

 

[WsWolf]

Interesting that the product I ordered nearly 2 weeks ago (kit with personalisation) is being sent from overseas as per the tracking link I've received. I assumed we'd have stock of these on site but apparently not.

 

[Deutsch Wolf]

I got my bench jacket inside around 10 days last month. It does seem to be particularly random, order by order, doesn't matter where you're based.